03135cam a2200385 4500 593805348 TxAuBib 20220728120000.0 ||||||s2002||||||||||||||||||||||||und|u 9780071473026 0071473025 c449de3c-a683-412a-8997-f0551a5dc576 OverDrive (Reserve ID) 82663 OverDrive (Product ID) TxAuBib Patterson, Kerry. Crucial Conversations [Libby Audiobook] : Tools for Talking When Stakes are High. McGraw-Hill, 2002. Format: OverDrive OverDrive MP3 Audiobook, Filesize: 118MB. Format: OverDrive OverDrive Listen, Filesize: 118MB. HTML:<p><b>The New York Times Bestseller!</b></p> <p><b>Learn how to keep your cool and get the results you want when emotions flare.</b></p> <p>When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read <i>Crucial Conversations</i> and discover how to communicate best when it matters most. <i>Crucial Conversations</i> gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:</p> <ul> <li>Prepare for high-impact situations with a six-minute mastery technique</li> <li>Make it safe to talk about almost anything</li> <li>Be persuasive, not abrasive</li> <li>Keep listening when others blow up or clam up</li> <li>Turn crucial conversations into the action and results you want</li> </ul> <p>Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.</p>. Nonfiction. Business. Media Type: Audiobook. Importer Version: 2014-01-08.01 Import Date: 2022-07-27 20:00:02. Grenny, Joseph. McMillan, Ron. Switzler, Al. Fields, Anna, 1965-2006. https://excerpts.cdn.overdrive.com/FormatType-25/0018-1/082663-CrucialConversations.wma Excerpt (OverDrive MP3 Audiobook) https://excerpts.cdn.overdrive.com/FormatType-425/0018-1/082663-CrucialConversations.mp3 Excerpt (OverDrive MP3 Audiobook) https://samples.overdrive.com/?crid=C449DE3C-A683-412A-8997-F0551A5DC576&.epub-sample.overdrive.com Excerpt (OverDrive MP3 Audiobook) https://excerpts.cdn.overdrive.com/FormatType-25/0018-1/082663-CrucialConversations.wma Excerpt (OverDrive Listen) https://excerpts.cdn.overdrive.com/FormatType-425/0018-1/082663-CrucialConversations.mp3 Excerpt (OverDrive Listen) https://samples.overdrive.com/?crid=C449DE3C-A683-412A-8997-F0551A5DC576&.epub-sample.overdrive.com Excerpt (OverDrive Listen) BTCLS